Refund policy
Refund Policy
Last updated: September 25, 2026
Well Thrive Lab, operated by Trinity Trends Luxe, LLC
189 Belmont Street, Brockton, MA 02301
support@wellthrivelab.com
Our promise
Try your first bottle. If it's not for you, email us within 30 days of delivery and we'll refund it. Opened bottles are fine.
One refund per customer. Return shipping is paid by you. We promise your money back — we do not promise any health result.
How to request a refund
Email support@wellthrivelab.com with your order number and the product name. We reply within one business day. We'll tell you whether to return the bottle or simply dispose of it.
Refunds go back to your original payment method within 5–10 business days after we approve the request. Your bank may take a few extra days to show it.
Damaged, wrong, or missing items
If your order arrives damaged, incorrect, or incomplete, email us within 7 days of delivery with a photo. We'll send a replacement or a full refund, and you keep the original item. No return needed, and this does not count as your one refund.
What isn't refunded
- Original shipping charges, unless the mistake was ours.
- Orders past 30 days from delivery.
- A second refund request from the same customer.
- Bottles bought from another seller. We can only refund orders placed at wellthrivelab.com.
Subscriptions
You can skip, pause, or cancel any upcoming delivery at any time in your account, or by emailing us. Cancel before your renewal date to stop the next charge.
Your first subscription order is covered by the promise above. Later renewals are not refundable, but we will always cancel future deliveries right away when you ask.
Lost or undelivered packages
If tracking shows delivered but you don't have the package, email us within 7 days. We'll open a claim with the carrier and make it right.
If a package comes back to us because the address was wrong or unclaimed, we'll refund the product cost, minus shipping.
Fair use
We may decline a refund where there is a pattern of repeated claims or use that doesn't match normal consumption. We'd rather solve the problem than lose you, so please write to us first — chargebacks slow everything down for both of us.
Health note
Our products are dietary supplements. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Talk to your healthcare provider before starting any supplement, especially if you take medication, are pregnant or nursing, or have a health condition.
Questions? Email support@wellthrivelab.com, Monday to Friday, 9am–5pm EST.